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how to transfer my sim card to a new mobile

444-6
Level 1: Joiner
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I have an ole 3g mobile and have just purchased a new 5g mobile and the sim card number is not recognised and I get told *not registered on a network* when trying to make a call Can anyone help!!!

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MI5
Level 94: Supreme
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@444-6 

Pop in store with photo ID for a new free sim swap or request one by contacting O2.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151109 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

@444-6 

Pop in store with photo ID for a new free sim swap or request one by contacting O2.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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