cancel
Showing results for 
Search instead for 
Did you mean: 

has I have mobile broadband IE: how can I get codes sent to my own mobile phone to change account

DAVEMG
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

has I have mobile broadband IE: how can I get codes sent to my own mobile phone to change account details

Message 1 of 6
531 Views
5 REPLIES 5

gmarkj
Level 66: Unequalled
  • 12096 Posts
  • 94 Topics
  • 1125 Solutions
Registered:

If you mean, how can you receive the messages being sent to the sim card @DAVEMG then just put that in your phone (or a spare).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 6
528 Views

DAVEMG
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for reply ,What I am trying to say is 02 keep wanting to send codes to my phone number on my account but it is a mobile broadband number they need my own mobile number but they do not seem to understand    They need to email the codes

Message 3 of 6
518 Views

gmarkj
Level 66: Unequalled
  • 12096 Posts
  • 94 Topics
  • 1125 Solutions
Registered:

o2 won't send codes via email as it is even less secure than sending them as a text @DAVEMG 

Put the sim card in a phone and they will come through ok.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
516 Views

DAVEMG
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks I am new to this  Is there any way I can register my own phone with 02    Thanks for your prompt replys

Message 5 of 6
512 Views

Enlli
Level 65: Ultra-cool
  • 6651 Posts
  • 49 Topics
  • 1493 Solutions
Registered:

How do you know O2 want to send you codes? There are a lot of Scams going round where people are sending OTP text and asking you to give it to them in an attempt to take over accounts.

Worth checking with O2 that these are genuine

Message O2 on
(Facebookhttps://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 6
503 Views