Re: esim swap

Sam6476 · ‎23-09-2023

new iPhone, esim swap please

jonsie · ‎23-09-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎23-09-2023

@Sam6476 See this guide: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

MI5 · ‎23-09-2023

@Sam6476

You need a new esim pack from O2.

The best way by far is to pop into your local O2 store with photo ID.

You cannot transfer an esim between phones so this is the only way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

whall3y · ‎23-09-2023

You can get a new esim from the MyO2 app. Just go to >> Manage you account >> Swap your SIM

MI5 · ‎23-09-2023

@whall3y wrote:
You can get a new esim from the MyO2 app. Just go to >> Manage you account >> Swap your SIM

Only applicable to customers on 360 which not everyone is yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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