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esim not working

Janina
Level 1: Joiner
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I want to talk to a human being. My esim shows as active, but I can't receive or make calls. I urgently need to use my phone

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gmarkj
Level 66: Unequalled
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All of the ways to contact o2 are in the guide below @Janina , including phone numbers you can call using Skype and links to o2 on social media.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@Janina 

Have you tried rebooting your phone?

Check the guides here too:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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