eSIM

[PJ7]

Hi 

I’ve moved to sim only yesterday and opted for the eSIM. All was ok until I tried to make a call today and can’t. Can anyone help? 
Thanks

[Cleoriff · Accepted solution]

Have you taken your plastic sim out @PJ7 ?

If so, you need to contact O2

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

[PJ7]

No I haven’t, am I supposed to? 

[MI5]

@PJ7 

It appears that O2 esims only fully activate if there's no other sim in the phone.

If the physical sim is on a different network it can be refitted after the esim has activated.

[PJ7]

Thank you for your speedy response. The existing sim is the same network and I’ve not changed phones, I’m using an iPhone. I think I may have to go into an o2 store! 
thank you for your help

[Cleoriff]

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@PJ7 wrote:

No I haven’t, am I supposed to? 

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Yes you are @PJ7 to activate the e-sim fully.

[MI5]

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@PJ7 wrote:

Thank you for your speedy response. The existing sim is the same network and I’ve not changed phones, I’m using an iPhone. I think I may have to go into an o2 store! 
thank you for your help

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Just take the O2 sim out and bin it @PJ7