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on 19-06-2024 11:27
Hi
I’ve moved to sim only yesterday and opted for the eSIM. All was ok until I tried to make a call today and can’t. Can anyone help?
Thanks
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on 19-06-2024 11:35
Have you taken your plastic sim out @PJ7 ?
If so, you need to contact O2
Guide: How to find help & contact O2
Veritas Numquam Perit
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on 19-06-2024 11:35
Have you taken your plastic sim out @PJ7 ?
If so, you need to contact O2
Guide: How to find help & contact O2
Veritas Numquam Perit
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on 19-06-2024 11:54
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on 19-06-2024 11:54
No I haven’t, am I supposed to?
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on 19-06-2024 11:57
It appears that O2 esims only fully activate if there's no other sim in the phone.
If the physical sim is on a different network it can be refitted after the esim has activated.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-06-2024 12:02
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on 19-06-2024 12:02
Thank you for your speedy response. The existing sim is the same network and I’ve not changed phones, I’m using an iPhone. I think I may have to go into an o2 store!
thank you for your help
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on 19-06-2024 12:10
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on 19-06-2024 12:10
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on 19-06-2024 12:47
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on 19-06-2024 12:47
@PJ7 wrote:Thank you for your speedy response. The existing sim is the same network and I’ve not changed phones, I’m using an iPhone. I think I may have to go into an o2 store!
thank you for your help
Just take the O2 sim out and bin it @PJ7
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

