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eSIM

PJ7
Level 1: Joiner
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Hi 

I’ve moved to sim only yesterday and opted for the eSIM. All was ok until I tried to make a call today and can’t. Can anyone help? 
Thanks

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Cleoriff
Level 94: Supreme
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Have you taken your plastic sim out @PJ7 ?

If so, you need to contact O2

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 7
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Cleoriff
Level 94: Supreme
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Have you taken your plastic sim out @PJ7 ?

If so, you need to contact O2

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
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PJ7
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No I haven’t, am I supposed to? 

Message 3 of 7
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MI5
Level 94: Supreme
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@PJ7 

It appears that O2 esims only fully activate if there's no other sim in the phone.

If the physical sim is on a different network it can be refitted after the esim has activated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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PJ7
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Thank you for your speedy response. The existing sim is the same network and I’ve not changed phones, I’m using an iPhone. I think I may have to go into an o2 store! 
thank you for your help

Message 5 of 7
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Cleoriff
Level 94: Supreme
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Registered:

@PJ7 wrote:

No I haven’t, am I supposed to? 


Yes you are @PJ7 to activate the e-sim fully.

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
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MI5
Level 94: Supreme
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Registered:

@PJ7 wrote:

Thank you for your speedy response. The existing sim is the same network and I’ve not changed phones, I’m using an iPhone. I think I may have to go into an o2 store! 
thank you for your help


Just take the O2 sim out and bin it @PJ7 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
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