e-sim installed, but not registering on network

[And2i]

I recently installed an e-sim and while it appears to have installed successfully, downloaded itself from O2 etc, there's an exclamation mark on its icon in the status bar and a message to say 'no service' and 'selected network (O2-UK unavailable'. I can't see why since the service availability in our area is good according to the online 'check up'.

So what's up?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202