disney+ not free for 6 months

[DKHB]

I have chosen Disney + as my extra. Free for six months and £2 off your monthly bill then £5.99 per month BUT I have signed up, have a Disney+ account, given my bank details for DD (assuming this is for after the 6 month free trial) but no change on My O2 .

How do I check this has all gone as it should have? I do not want to pay £5.99 per month during the 6 month free period plus supposed to have £2 off your bill every month for 6 months also.

Please help and advise or I will just cancel it all as I cannot find any help online. Regards

[MI5 · Accepted solution]

@DKHB 

I'd suggest you call customer service so they can check for you and advise.

Guide: Coronavirus Community Help and Support 

[madasaf1sh]

@DKHB

If you took Disney+ free for six months then you as long as you followed the process in myo2 then you will not be charges.

https://www.o2.co.uk/extras/disney-plus

If you have the free offer then there is no discount on your bill, that only applies to existing customers who dont want / cant upgrade to a plan, and have the £5.99 charged to their bill.

You can login to disneyplus.com and check under account settings it will show the following

 

[DKHB]

Thank you all

[shadowonarun]

I've signed in the mistaken belief it would be free but find I will be getting charged £5.99 a month. 
There is absolutely nothing on Disney+ I want to watch and certainly don't want to pay £5.99 a month, how do I cancel it?
My Disney+ subscription has been in place for less than 24 hours at this stage

[jonsie]

Either unsubscribe on the website or call customer service

Guide: Coronavirus Community Help and Support