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device won’t turn on

Kirstyzoe10
Level 1: Joiner
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Hello,

My i phone 12 which is recently new, suddenly turned of and won’t turn back on. I had someone lug it into a device and it only came up with error on two pcs. They believe it’s something to do with a update that happened and the software of my phone is broken? is there something you can help with this or should i take it into the store.

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MI5
Level 94: Supreme
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@Kirstyzoe10 

Hold the power button whilst connecting the charger and keep holding the power button.

It may take up to a minute but should power up.

If not, I'd speak to Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hey @Kirstyzoe10 did you manage to get this one sorted or do you still need some help? 

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