on 22-04-2022 15:02
Hello,
My i phone 12 which is recently new, suddenly turned of and won’t turn back on. I had someone lug it into a device and it only came up with error on two pcs. They believe it’s something to do with a update that happened and the software of my phone is broken? is there something you can help with this or should i take it into the store.
on 22-04-2022 15:19
Hold the power button whilst connecting the charger and keep holding the power button.
It may take up to a minute but should power up.
If not, I'd speak to Apple https://www.apple.com/uk/retail/geniusbar/
on 26-04-2022 09:43
Hey @Kirstyzoe10 did you manage to get this one sorted or do you still need some help?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?