data

hedleygb · ‎16-11-2023

My wife's phone (account is in my name) is on a contract which offers 250gb of data. Why can she almost never get a data connection?

Enlli · ‎16-11-2023

Not much to go on.

Does this happen when she is next to you and you have data?

What happens if you swap SIM cards temporarily?

Trying to see if this is a network, phone, or SIM fault.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

hedleygb · ‎16-11-2023

Thanks. I will try getting data side by side, though I never use data and must find out how. As for swapping SIM cards, we have two each and the process is terrifying. I am 82 and half blind.

MI5 · ‎16-11-2023

@hedleygb

Check guide here for possible network issues or limitations Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

data

Phone call from O2

Want to change my number

Very poor signal

O2 App

Change of account name