coverage

[AliB1]

hello,  i live in Buxton and the past few months the O2 coverage has not been consistent.  I am not sure why my bill has gone up in cost when I have had an inconsistent data service from O2

[Enlli]

Buxton has had a mast vandalised. I believe it requires a complete rebuild, if not moving. 

https://www.google.com/amp/s/www.bbc.co.uk/news/uk-england-derbyshire-68107624.amp

[japitts]

Other operators use the main broadcast TX there. Re-routing backhaul could potentially be done in weeks/months depending what options there are.

A site re-build will be many months, there may be options for temporary sites but no guarantees.

[Oxonian]

@AliB1 

The service that you receive and the price increase are not connected. This webpage details the latter :- 

O2 RPI | Price increases 2024 | O2

https://www.o2.co.uk/prices

The terms and conditions under which O2 operate do not guarantee a level of service, or any service at all for that matter, but you could ask for a credit to your account given the issues that you are facing. You would need to contact O2 to discuss this. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG.

You can also 'phone on 202 or 0344 809 0202 if you are a contract customer or on 4445 or 0344 8090222 if you are PAYG. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2