cancel
Showing results for 
Search instead for 
Did you mean: 

couple of problems

__Radhe_Shyam__
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello

 

I have been with O2 for some time now and since day one I never had a good coverage.

By that I mean I cant use the internet unless if I connect to a wi-fi, and I noticed other people from other networks can talk over the phone where I cannot - for example in the train, or elevator.

 

That was problem number 1 out of 2. It is annoying and I don't know why it has to be like that, I don't even feel like a "normal" person these days, as I cannot use maps and I cannot listen to music when I go around.

 

 

the problem number 2 is that sometimes I call or text people and they get a different number, not mine. I believe this is because when I joined O2 I wanted to keep my previous number and it has not been done properly.

 

Could you please have a look at problems 1 and 2? Maybe they are even related.

 

Also, If this is not sorted then I want to leave O2. 

thanks and regards

Marcello Miorelli

 

 

 

 

 

Message 1 of 2
259 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12443 Posts
  • 95 Topics
  • 1152 Solutions
Registered:

Hi @__Radhe_Shyam__ 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
251 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 12443 Posts
  • 95 Topics
  • 1152 Solutions
Registered:

Hi @__Radhe_Shyam__ 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
252 Views