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complaint

LOL77
Level 1: Joiner
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on ‎01-12-2021 09:30

on ‎01-12-2021 09:30

I would like to make a complaint about clacton O2 staff member 'fran' - who mislead me into a new contract - without telling me about the hidden charges, amounting to over £25 - which have just turned up on my
november bill - I am now going to close down my O2 accounts and go to 'talktalk' - if nobody is willing to do anything about this. Unless, anybody has any other ideas?

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MI5
Level 94: Supreme
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on ‎01-12-2021 09:39

on ‎01-12-2021 09:39

@LOL77 

I'll ask @O2Lisa to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Lisa
Former Staff
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on ‎03-12-2021 08:05

on ‎03-12-2021 08:05

Morning all, thanks for the tag @MI5.

I am really sorry to hear that @LOL77, I'll message you privately and look further in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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