Solved: classic sim replacement

Madhatter · ‎17-09-2023

Hi my mum has damaged her sim card which is the old classic pay as you go, im reading that is no longer running but hoping there is a way to get a new sim as she is still a customer and has credit left.

James

MI5 · ‎17-09-2023

@Madhatter

She needs to pop into her local O2 store with photo ID and they will swap it for her for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-09-2023

@Madhatter

She needs to pop into her local O2 store with photo ID and they will swap it for her for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Madhatter · ‎17-09-2023

Cheers will pass that on to her fingers crossed its as easy as that. prob try and talk her into new payg rolling lol

MI5 · ‎17-09-2023

@Madhatter

I doubt shops get any kick back from selling PAYG but as long as she stands firm, she'll be OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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