changing to Lebara sim only

[John1963]

I've needed to save some money,so trying to reduce all my outgoings.I've finished my airtime plan and got a cheap sim only from Lebara.Everything has gone smoothly from O2,i got all the codes i needed to port my number over to my new sim.Again this went smoothly,i got an email confirming it had been done. I put the new sim in my Pixel Pro8,re-started it,and it all seemed fine. I now find i can't access my phone,it won't accept the pin code i've used since i had it. I contacted Lebara and they've said it's nothing to do with the sim,it's down to the phone provider which is O2. What do i do now?

[Enlli]

O2 don't control PIN codes on your phone.

If it's the screen lock then you can unlock via Google but it will erase your phone content and settings

[MI5]

@John1963 

Maybe a preset sim pin on the new sim?

Try 0000

[andydd68]

Mine went smoothly, no issues, never heard of a pin for a sim.

[John1963]

thank you,but the Lebara people said that too and it didn't work

[John1963]

yes mate it's the lock screen. but why would it suddenly not accept the lock screen pin? I've used it on this phone from day 1

[Enlli]

No idea. The lock screen is not controlled by the network or the SIM.

I unlocked one of my old phones recently. No network, no WiFi it's purely a handset thing