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Forum Posts

SIM card not registering on my new ipad

Helloi have just received my new iPad which has a SIM card with it. I have inserted this but nothing is happening. I cannot connect to messages or WhatsApp. I don't know what else to do. Can you help please

Teresa26 by Level 1: Joiner
  • 475 Views
  • 1 replies
  • 0 kudos

Calls always go to Voicemail

I have a Galaxy S8. When at home I have no signal so have set up Wi-Fi calling with preference set as Wi-Fi calls. Despite this incoming calls go to VM. Yesterday I reset Network and Settings and calls were OK but today they have reverted again to VM...

NellG by Level 1: Joiner
  • 930 Views
  • 5 replies
  • 0 kudos

Resolved! wifi calling moto 5g plus

Hi I have a Moto G5G plus which is on the O2 comptaibility list for wifi calling. I live in an area with very poor reception. After much digging it turns out that because I didn't buy the phone from O2 I do not have the O2 firmware required. Is there...

Hollars by Level 1: Joiner
  • 3276 Views
  • 15 replies
  • 0 kudos

Resolved! Huawei E5573b Mobile Wifi

After recieving the unlock code i followed the instructions to unlock the device from O2. The device connects now with a different Sim but does not allow Internet access. The Sim works correctly in another Router but not the Huawei.

Resolved! Apple Watch gifting

HiI have bought an Apple Watch through o2 for my daughter as a gift she has an iPhone but not with 02 the watch is linked to my number . My question is can she still use the Apple Watch on her phone

Mw45 by Level 1: Joiner
  • 774 Views
  • 4 replies
  • 0 kudos

HELP!! need to swap sim and sign into apple id

I recently damaged my phone screen and can no longer use my phone. So i have charged up my old phone so i can use messenger and whatsapp in order to message my relatives and friends until i can manage to swap sim. I am currently failing to do either ...

jack2021 by Level 1: Joiner
  • 638 Views
  • 3 replies
  • 0 kudos

Need a fixed Mac address on mobile data

Good evening, I use an application for work to access sensitive data that I need to access through my phone. Part of the security is a Mac address check. It's fine on WiFi as I've set the Mac address to be fixed as my device Mac address on my galaxy ...

Samkc87 by Level 1: Joiner
  • 2256 Views
  • 21 replies
  • 0 kudos

Resolved! 2 Sync data plans

Hi, I seem to have 2 sync data plans on my account, I only have 1 apple watch and so need to cancel one of the sync data plans, can anyone help please?

Deedei by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

resend a Text (SMS) to my phone

Hi, I had a text message (SMS) on my phone that I need, I got a new phone, and reset the old phone, therefore lost the message, only recieved it about 5 days ago. Is there anyway, or someone I can contact to get 02 to resend that SMS to my phone??? T...

NeilPanda by Level 1: Joiner
  • 512 Views
  • 3 replies
  • 0 kudos

Not recieving Netflix Verification code

I'm trying to sign up for Netflix but I don't recieve the verification code text message to complete the process. I'm currently abroad but have my sim active and it does receive other text messages.

KikiF by Level 1: Joiner
  • 3508 Views
  • 4 replies
  • 0 kudos