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Forum Posts

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£0 spend cap - how to send to a number I've 'never allow'

I have a £0 spend cap on my account. I was replying to a O2 customer services feedback text when the options of 'never allow' and 'always allow' came up to authorise the text to be sent. I clicked on 'never allow' and a brief message came up saying h...

Rozzi by • Level 1: Joiner
  • 743 Views
  • 3 replies
  • 0 kudos

Resolved! Can’t get a pac code!!

Hi I am trying to get a PAC code the digital assistant told me to text info 85075 to get a code, But when I do that all it says is “message not delivered” how do I get a pac code

Ladyduke5 by • Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos

Moved to Australia, want to keep old number.

I currently have a pay monthly contract on O2 refresh (the device is paid off).I've moved to Australia for the foreseeable future and have set up with a new provider.I now have both my O2 sim and my new Australian sim in my device (dual sim, Galaxy S...

MaxESmith by • Level 1: Joiner
  • 1647 Views
  • 2 replies
  • 0 kudos

Cancel contract

I’m currently in contract with o2. For the last 6 months they haven’t been providing me with the service that I signed up for. The signal drops out on calls and data is slow. When contacting o2 they state that the masts are busier than usual, they’re...

Lhpc123 by • Level 1: Joiner
  • 1532 Views
  • 4 replies
  • 0 kudos

Resolved! Giving 30days notice

Hi, how do I cancel my O2 contract. I want to give my 30days notice thanks

Ksad by • Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

Credit files referral

I have been waiting for an email back from these people since the 1/8/2021 and have still not heard. Is there a phone number?

Tazandre by • Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

applying BBC discount to my new contract

It says on my 02 that I cant apply my BBC discount to my new phone contract because I havnt had a new contract since 2020. I got a new contract yesterday and I was told I could apply this on My 02. Can someone help?

Resolved! Locked out

I have been locked out of my account and I’ve no idea why. As a result I cannot make or receive calls. It is unbelievably frustrating. Can anyone help?

Resolved! I want to speak to a human!

Does o2 still have the online chat option? I just seem to be on a neverending loop.

Adie64 by • Level 1: Joiner
  • 835 Views
  • 2 replies
  • 1 kudos
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