Get tech support for your O2 issues

Resolved! Account Frozen

So I defaulted on my account and my account has been frozen, I can no longer call o2 to pay my bill and also can no longer log in to my o2 account due to the fact they need to send a code to my phone (which is blocked) to access it. I truly have no w...

Resolved! Unusable mobile data / mobile broadband in my area.

Hi there, I have a mobile broadband contract with O2 and live in an area with usually good coverage. The reason I chose your network is because I consistently got 3-bars or more signal on my GiffGaff phone (which utilises the O2 network). The first m...

Resolved! Roaming

Hello my husband is o2 customer and he is in Iran now. How to use his phone there . He cant use roaming somehow

Resolved! Free Laptop

Hi, how do I arrange my free Samsung Chrome book laptop?

Resolved! No internet on my iPhone 7 in Spain, just via wifi

I can’t access internet on my phone in France and now in Spain except via wifi. I have an iPhone 7. How can I access it normally like I do in uk?

Resolved! Samsung watch

Hi I have a Samsung phone on Tesco mobile which I believe is O2 network. I am looking to get a Samsung watch with O2. It says that both devices need to be on the same network, will I have a problem syncing the both together?

Resolved! I Can't Top Up My Phone

I've tried topping up from the app and browser page numerous times and I'm finally fed up. I can use vouchers from the shop but they seem to switch my tariff, which is not ideal. I said 'seem to' because I've used a voucher just once, and it gave me ...

How do I activate volt?

Hi, I am a member of both virgin media and O2 but can't find anywhere to just login or confirm the two.

Resolved! New O2 sim - PAC code

Just received new O2 sim. I gave my PAC code (leaving Three) when I signed up to O2. I've put the new SIM in my phone and have a new number - which came with the O2 sim. Do I just need to wait for the transfer or do I need to do anything else? Should...

Resolved! Changing security password

I am locked out of my security password to change it, how do I reset it so that I can change my security password?

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