Get tech support for your O2 issues

Resolved! Deposit withdrew twice

HeySo I got a contract with o2 today and I had to pay a deposit of £175( plus £100 upfront so the payment was £275 altogether), but it got taken twice. Is there any way to sort this out and possibly get it refunded/returned?Kind regardsImre

4G not working

My 4G has been down the last couple of days. I have switched the phone on and off numerous times and still not working. There’s apparently no issues with o2 in the area. Please help.

Resolved! How long does a sim swap take

I upgraded my phone only last night, gone from a 4G handset to 5G was sent a new 5G sim. Was told this could take up to 24 hours as I did the sim swap via o2 app, have I done this right as I’m still without network signal

Resolved! Paying lower amounts

Hi I’m just wondering if I’m able to make part payments over 3 weeks as I can’t afford to pay my bill all in one

Resolved! Calls from Uk to america

Hi wondering the cost of a call from the Uk to the United States of America my network is in the uk

Resolved! Swapping sim into new phone

My daughter has just sent me a new iPhone 12. How do I swap the SIM card over & keep all my contacts & text messages.

Activating voicemail on ported number

I swapped from Vodafone to 02 about a week ago, but still don't have voicemail set up. I've tried calling 1750, as per support recommendations, but receive the following message, "Your messaging service could not be set up as we have not received you...

Resolved! Apple Pencil broke

My apple pencil has a crack in the bottom near the tip and has stopped working only had it 2 months. Contacted apple they want £136 to replace it which is more than I've got it on contract via o2 for. Can't seem to find the o2 online chat?? What do I...

Resolved! Adult content

Why I'm not able to access adult content

Resolved! Activate new sim on same number when old sim is damaged

I need to activate my new sim in my iPhone 12 but they keep sending ID texts to my old sim which was damaged and no longer working. How do I activate new sim on same number without picking up the text messages?

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