Get tech support for your O2 issues

Resolved! Forgotten password phone is locked

I recently purchased a z flip3 (today actually) I need to do a factory reset but it asks for my password (which I forgot almost immediately). Every time I try it just asks for my password and a highlighted message saying pdp backup setup-wizard fail....

Resolved! Facebook verification

Facebook have just decided to lock my account due to suspicious activity. Only problem is, it wants to send a verification code to my old number. I'm sure i updated my number as i use my current number in order to sign in but it is not giving me any ...

Resolved! I cannot ring out

i cannot ring out on my phone. My number is and my name is Christopher. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Using an O2 dongle in a Roku Smart TV

Hello - I've recently bought an o2 dongle with the intention of using it for my Roku smart tv. I've plugged it into the usb port but what do I do next? And will it even work in the tv?? Thanks!

Resolved! What is 9011?

I have noticed multiple items on the detailed invoice listed as 9011 what are these…they are free but I’m curious as I don’t recall doing anything else other than using it for calls and texts. Thanks

Resolved! Audible Activation link no longer valid

Hi, I've been an o2 customer for several years, and just upgraded with a new contract. I chose to have the 3 months of Audible subscription as my free 'extra', but when I click on the activation link, I get the error message 'It looks like your activ...

Resolved! Setting up my phone

Hi I have just received my new phone today which needs setting up the last time I set my last phone up was in store (Birkenhead) and I was hoping to do it that way again my question is can I just pop in store on the day for the staff to help me or do...

Fraud

Our identities have been used by fraudsters to obtain handsets and calls packages with O2 - at least 6 separate accounts. We have been bombarded with mail from O2 with default notices, arrears demands and Enforcement Notices. We do not have and have ...

Resolved! World travel

Hi Gurus, I have O2 travel inclusive and O2 travel. We are heading to Costa Rica in 2 weeks, this is listed as inclusive, does my handset automatically choose the relevant network, or do I have to select one, if so how do I know which one please? We'...

Resolved! i need help setting up a Nokia 3310 3G on O2

I have an o2 pay and go SIM and I have bought a Nokia 3310. It has recognised the O2 SIM immediately no problem. I can make and receive calls and I can send messages. But there are some problems that I need help with:Problem One, text messages - SMS ...

O2

Forum Posts