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Forum Posts

Resolved! black screen on new samsung A33

I got my new phone today but it has gone black on the screen and it wont turn on. The battery is fully charged now am confused and not sure as to what to do

Naz5 by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Downloading and Printing bills

500 Internal Server ErrorDPWIV0760W The specified path is invalid. (%s) I keep getting this message when trying to download bills for accounts. Tried calling the o2 awful telephone number and just got cut off. No live chat available. its been this wa...

Gordons by Level 1: Joiner
  • 851 Views
  • 4 replies
  • 0 kudos

Resolved! 4g showing but not working

I recently switched from EE to o2 but I’m having significant problems with 4g in my area - even though I checked prior to sign up and coverage was rated as excellent.Despite showing 4g on my phone, I can’t use the internet. To get around the issue, I...

KateIsh by Level 1: Joiner
  • 5556 Views
  • 3 replies
  • 0 kudos

Resolved! PAC code status check

Hi, today around 1pm I gave O2 my PAC code from my ID mobile account to transfer my number over, how long should this take or is there a was to check on this?

Aaron77 by Level 1: Joiner
  • 3137 Views
  • 2 replies
  • 0 kudos

Resolved! Relay UK app

Hi, I've just installed the Relay app but every time I try to make a call from my O2 number it gets disconnected straight away. If I use another network it is fine. Is there something that you need to specifically do on O2 to enable it to work?

Anonymous by Not applicable
  • 2285 Views
  • 4 replies
  • 0 kudos

Resolved! Network coverage problems

So I've been having issues with making calls and texts, I finally was able to get in contact with o2 yesterday and man said he would send me a new sim out, even tho I no it's not my sim, anyway after all that I now can't even use my phone as its now ...

Nicola112 by Level 1: Joiner
  • 950 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy Watch 4 Will not connect.

I have refreshed my Contract with a new Galaxy Watch 4, it will not connect or register, I am very disappointed and wish to return it at no cost to myself. I work in IT so I am not new to any technical issues, but the device that has been provided do...

DrewIvens by Level 1: Joiner
  • 740 Views
  • 1 replies
  • 0 kudos

Resolved! I’m unable to add an Apple Watch to my account

I have an Apple Watch (not via O2) I want to add a data plan but when I select Mobile Data through the Watch App it opens up the O2 login but when I add my password the sign in button is still greyed out. Any suggestions? I can’t get through to any s...

Resolved! SMS text messages

I am being sent a code via text message but not getting it. I have been told by the other party that there is no problem there side to check with my mobile phone provider. Can you help me please

SMS3 by Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos