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Resolved! Emergency contacts

I’ve just moved to O2 and since changing over from virgin mobile I am unable to receive calls from virgin two of which are my emergency contacts both ways.I haves spoken to support numerous times, had phone resets and even ended up with my sim being ...

Resolved! Apple Watch plan

Hi I’ve just joined o2 I pre ordered the new iPhone 13 pro max alpine green I already have an Apple se Watch which is a cellular version but I’m unable to add a mobile data plan to it I get the message call 202 quoting reference 10 I’ve been calling ...

Resolved! cant make calls because im transfered to pay bill

when i make a call it says we are transferring you to make a bill payment

Resolved! Airtime rewards

Hi I recently tried to redeem £40 on my o2 bill from my airtime rewards but nothing has shown up or been taken off my bill. It shows redeemed in my airtime rewards account but not on my o2 one, help, thank you

Resolved! Texting 63103

Was able to send a text then tried again straight after and it now says failed to send

Resolved! Existing giffgaff sim swap

Two months ago i've set up new contract with new phone number but i'm still holding old number operated by giffgaff, can i scrap new number assigned to contract and swap it for that from giffgaff? Thank you for any advises

Resolved! phone hacked

If my phone has been hacked and they are piggybacking my phonecalls should i change my sim card after i have reset my phone

Resolved! change payment details not working

I am trying to change my payment details, but when I submit it, it brings up and error message.

Resolved! No data coverage in France

Hi there, I have 60GB of data in the UK and that should continue in Europe too. however I have no data in France - is there a reason why this may be? Do I need to activate it in Europe somehow? Thanks

Can't activate Visual Voicemail or text Shortcode numbers. Linked?

Hi All, I have read about others with similar problems as me and been trying all the suggestions for weeks but still not solving it. Looking for new ideas to try please. Firstly this all worked fine until early February where I was tempted away from ...

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