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Keeping my old number.

I am absolutely exhausted with speaking to customer services representatives on the phone and via chat and getting absolutely nowhere! I ordered a new phone over 10 days ago. Whilst ordering my phone I was asked to enter my PAC code if I wished to tr...

Ck26 by • Level 1: Joiner
  • 2597 Views
  • 9 replies
  • 0 kudos

SIM PIN - how do I set one on my new SIM?

More info (Highlight to read)Just joined O2 from a rival. How do I set up a SIM PIN (Galaxy S20 & Android12)? Googling suggests Settings>Biometrics & Security>Other Security settings>1st option Set SIM PIN. My problem is that, under Other Security Se...

P01r0t by • Level 1: Joiner
  • 542 Views
  • 1 replies
  • 0 kudos

Resolved! PAC Code for xxxxxxxxxxx

Hi can you send me a PAC Code for my daughters phone please as she is working now and has bought her own phone with a different supplier [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Drew5 by • Level 1: Joiner
  • 709 Views
  • 1 replies
  • 0 kudos

Resolved! Top up sim card

Hi I cannot top up my other SIM card 

Steve71 by • Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Resolved! SIM Swap Still Not Working.

I was wondering if anyone had any advice as to anything that I could do to fix a SIM Swap that still isn't working? I created a SIM swap request 36 hours ago and (despite calling O2's Customer Service line, as well as going in to an O2 shop), nothing...

Resolved! Upgrade

Hi I am just wondering I am looking to upgrade my contract to ipad, will I still still keep my original phone sim contract or will that disconnect

Susan7 by • Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong address for new phone no house number

I’m very concerned as when I tracked my parcel on dpd app there is no house number in my address, on the o2 app/website it displays my house number.my parcels due to arrive tomorrow.

Resolved! Switching on Wi-Fi call on my O2

Hi, I want to switch on Wi-Fi call and are being directed to My O2 Device details but there is no such menu item in my account.

AJDodds by • Level 1: Joiner
  • 1544 Views
  • 7 replies
  • 0 kudos

Resolved! Tablet

Does my tablet have some charge so I can turn it on

Resolved! Can't change my personal details before claiming Gift Card

My personal details when trying to submit info for a Gift Card are outdated.I want to update them but:1. Name fields are greyed out. They look incorrect on the claim page but they are correct on my personal details section of My 02, so I can't fix it...

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