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Number Porting Gone Wrong

On Wednesday 6 days ago I joined o2. The sim came very fast the next day but several calls later no sms to give me my port date or confirmation that it’s started.today I lost my original phone number around lunch time. Since then keeps saying you hav...

Resolved! 0333 numbers

Can I call an 0333 number for free please

VPN issues

Hi, I recently started using my O2 pay and go sim but my VPN won't connect on the mobile network. It works fine on WiFi but as soon as I leave the house it won't connect. It works on Tesco mobile which uses O2 and works on EE. I've tried resetting my...

Resolved! Victim of scam calls

I need help in how to change my phone number. I’ve been receiving threatening calls from somebody and need to change my number as they keep calling me from different numbers

Resolved! Swapping number from 3 to o2

Hi all, I'm having difficulty with activating my iMessages and FaceTime, and I’m also receiving no texts after switching my number from 3 to o2. I've followed all the guides I could find on here and other places to no avail. Any help is greatly appre...

Terrible data network

Hi having joined 02 recently, I am find the network coverage for data is extremely shocking and no where near what is advertised. I have been using speedtest.net application to check and at my home I am 0.44 Mbps download and 0.86 Mbps. In a local pu...

Resolved! Gate sim

we have electric gates which were working fine. The intercom stopped talking to the hand set.We were told we needed a new sim, no joy, you need a new hand set, no joy.Checked the sim in the gate controler which now says unregistered sim.Do I need to ...

Resolved! Applying Discount

I have a discount code to add on to my monthly bill which is 25% off and i cannot work out how to add it on. any ideas?

Auto-disconnects

Three weeks ago I used my O2 mobile to call a financial institution. As is usually the case, you get through, choose an option and are put on hold in a queue pending customer service picking up. I made 4 calls to the number (an 0800) and each was aut...

Resolved! Top up from Canada

I have no idea what the address on my SIM card is. It was set up at a shop in the UK. Now I’m in Canada and need to top up before I go back to London. How do I do this? The address is nowhere on my account. I can’t get the app here.

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