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Forum Posts

Resolved! My o2 account

I’ve recently upgraded my phone and can’t login to my o2 account

Resolved! Cancel payment

I accidentally paid 518 on Tuesday on 02 I would like to cancel it please

Aimee_ph by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! WIFI CALLING

I HAVE JUST MOVED OVER FROM VODAFONE TO O2. IF I SEND AN I MESSAGE OR TRY TO CALL ON WIFI THERE IS A DIFFERENT NUMBER DISPLAYED FROM MY NUMBER THAT WAS CARRIED OVER. I AM UNABLE TO CHANGE THIS IN MY PHONE. I HAVE BEEN ASKED TO CONTACT O2 BUT THE VIRU...

AUDSALEXA by Level 1: Joiner
  • 582 Views
  • 2 replies
  • 0 kudos

no visual voicemail

hi i’ve recently signed up to a new contract, since then i can not see my voicemail on my iphone can you help ?

Tee3 by Level 1: Joiner
  • 557 Views
  • 1 replies
  • 0 kudos

Resolved! View Previous Bills

This feature is not working and hasn't been for over a month no - I need to be able to download copies of my bills for expenses claims. Why has this been taken away, all that happens is I get an error message? When I click on the link to report the e...

Resolved! Network issues

Hi I’m having network issues - I can’t make any calls or receive any calls

Toki by Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Resolved! Hospital Short Codes

After visiting hospital recently on three occasions I have received text messages asking me for feedback that say that although I might be told I will be charged to respond, I won't be. However if I try to respond to the text which is a short code I ...

Tylabam by Level 1: Joiner
  • 920 Views
  • 4 replies
  • 0 kudos

Incoming text not working after port

My number was ported from Virgin into o2 on tuesday (24th). I was informed by the support team to wait another 24 hours for messaging also to be completely ported but I still can’t receive any text messages. Any suggestions ? This is an iPhone. I hav...

Apm-cust by Level 1: Joiner
  • 1387 Views
  • 9 replies
  • 0 kudos

Resolved! ADDING A PAYGO SIM TO MY EXISTING O2 ACCOUNT

I had a callback booked for today (08/02/2023) at 12 noon, however, nobody from O2 called me back?This is very poor service for a longstanding existing O2 customer.The reason I was waiting for a callback was to discuss how to add a Pay As You Go numb...