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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7020 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1588 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3642 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2973 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2296 Views
  • 6 replies
  • 0 kudos

How am i able to go on over 18 websites

Please help me I'm not able to go on over 18 websites and when I took the SIM only contracts out for me and my partner I asked for it to be turned off and the lady said "oh yes yes you can" im not sure she understood what I was saying due to accent p...

Ninny-36 by Level 1: Joiner
  • 243 Views
  • 2 replies
  • 0 kudos

Receiving "Not registered on network" message

Hi all,A few days ago I received a message letting me know that my minimum contract had ran out, and I could switch to another supplier or tariff if I so wished.being happy with the tariff I currently had, I did nothing expecting to remain on it. A c...

Donbot by Level 1: Joiner
  • 172 Views
  • 3 replies
  • 0 kudos

Caller display

I’ve given my old iPhone SE to my father. Whenever he receives a call it only shows the number calling not the name of the person calling. These callers are all in his contacts. Does anyone know how to change this please?

Mandybobs by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

Resolved! Quality of coverage in and around the SO410UD area of the new forest

I've been a loyal customer for 16 years or more never had a problem. Now we've moved we have not got the safe consistent service we get continually cut off and dropped calls no one seems to care they don't offer any help or compensation due to the po...

BAW by Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

Resolved! Disney +

I've purchased a sim only deal with 6 months free disney + through o2 WhatsApp. The agent told me to go into my o2 and extras to activate it, but it says I pay 5.99 month. He advised me to ask here

Yy by Level 1: Joiner
  • 343 Views
  • 2 replies
  • 0 kudos

Visual Voicemailo setup fail

Spoke to a helpful chap on the phone at O2, to get i-data activated for visual voicemail to functiopn and he gave me instrictions for my end which starts with dialing 1760 to deactivate voicemail. Dialled 1760 and the final message I got was "Your me...

Resolved! O2 extras

How do you cancel amazon prime video once you have used the 3 months free?

Liz23 by Level 1: Joiner
  • 239 Views
  • 3 replies
  • 0 kudos

Resolved! Activate sim

Had phone stolen. Given a SIM and told to wait 24 hrs. Been longer then 24hrs and still not working. Turned phone on and off but nothing. Can anyone help please??