Get tech support for your O2 issues

Number porting

Hi, since porting my number on Friday I have been having issues with internet data. First the sim was faulty and my number was inactive. I had to go to 02 store to get a sun swap done. After that I was able to make and receive calls but data was not ...

Resolved! How can I cancel my Sim my monthly payment it was changed from £6 to £11 something f

I recently changed from Virgin Media to O2 for my monthly Sim payment. When I first joined them last month. It was £6 they’ve told me this month in July that it’s going up to £11 something in August I wasn’t notified of this change. How do I change t...

No signal on O2 Sim Hub

I use an O2 sim card inside a dongle/hub for 5G Wifi in my flat in London. We pay for this monthly. The past few days our hub has been saying that we can’t get any signal from the carrier. Meaning that we cannot connect to the hub for Wifi. We have r...

Locked out

I deleted a message you sent me on my phone and I'm locked out!. Device says 'No command'. Please I'm in my 80's and partly disabled. Desperately need my phone. Don't know what to do.

Resolved! Cannot access my account

I’m having trouble getting into my account after changing my password

Resolved! SimSwap

I got a new sim because my old phone is lost and basically stolen, reported this to o2 a couple of days before I got a phone and asked for a simswap for it, I did it at the shop and my old phone was blocked before I got a new sim and now I can’t make...

Resolved! Faulty blacklist of my pho

My phone has been blacklisted by O2 due to an error and mistake in someone else’s IMEI number which matched with my IMEI number and now phone has been blocked. I have been trying to contact O2 for the past 10 days but no action has been taken. I can’...

Resolved! Paid my bill but 02 still asks for payment!

Hi I paid my 02 bill on tuesday the 4th July but 02 still saying I haven't paid it!, I paid £61 through my 02 app as my bill was £60.85. I recieved a txt saying its been paid and the money has been paid out from my bank account,so now unsure what to ...

Lack of signal

I have recently been transferred to O2 from virgin, I’m finding I have very little or no signal at all when at home in LS27 I live at the top of a hill with an unrestricted view of 40 miles looking over Leeds, Harrogate, York. I am also getting frien...

Wifi & data not working

Hi, Ive had this issue for several days now and cannot seem to explain it. My phone (an iPhone 11) can text and call fine. However, I cannot get internet or data. I am with another internet provider and my internet works fine on my other devices (lap...

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