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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Loss of signal

Hello everyone, cut a long story short for the last week my mobile signal and internet data has been dropping in and out and the last few days has pretty much just been off with the odd blip of signal. And now even the wifi is disconnecting. Somethin...

Bucky by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! No signal

Hi dear I did complain a long time ago that I don’t have signal in my place which is on xxxxxxxxxxxx my number is xxxxxxxxxxx can uou please give call on my number as I want end up my contract [Mod edit: Please do not share personal details as your p...

Abdo1982 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change address

Is it possible to change my delivery address on my order as no one is going to be in when my order is due

Nathan36 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Porting number from another provider to an existing o2 PAYG sim

Hi, all, I was hoping someone can answer the above question. I've currently got a PAYG sim on the EE network in my main phone and an o2 PAYG 3-2-1 Tariff in an older phone as a backup device. I now want to consolidate to just one phone on to the exis...

Grampian by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I put an order through on Thursday 2nd September for an Apple Watch to click and collect that same day, I still haven’t received a confirmation email only the credit agreements and it says on Track My Order that the order is still processing. Does an...

Resolved! Topping up

Hello I have £5 in my rewards which I would like to add to topping up this month. How do I add the extra £5 from my bank account?

Mizobey by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can't activate Disney +

I've subscribed through MyO2 account to Disney Plus today but when I try to use the link the activate it I get an 'error 404' message. I've tried doing it over WiFi and also my mobile data but same issue.