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Samsung S23 - Incoming calls all Private

I have an issue with Galaxy s23 which I upgraded to last week with a new esim. All incoming calls show as either Private number or Unknown.I have checked all phone settings, reset the network settings and still no luck. I have raised a case with O2 a...

GJPhilp by • Level 1: Joiner
  • 1069 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

If I order a new 5g sim can I keep my number 

Resolved! Safe search restrictions

Please remove all restrictions from my service. 

Laid by • Level 1: Joiner
  • 665 Views
  • 1 replies
  • 0 kudos

Number hasn’t transferred to new phone

I transferred from EE to O2 today and the number, hasn’t transferred as agreed, what do I do as all my online bank accounts are set up for my original number [Mod edit: Please do not share personal details as your posts are visible to the public. Tha...

Carole4 by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Where's the virtual assistant? Stuck without being able to make phone calls from abroad

I'm trying to contact O2 by email or chat as I am unable to make phobne calls from abroad. I keep getting a message that my call has been restricted. It's disgraceful that there's no virtual assistant or any other way to contact O2 other than by phon...

cansel by • Level 1: Joiner
  • 1383 Views
  • 7 replies
  • 0 kudos

Resolved! Access to voicemail

Hello, Since the switch from virgin to O2 I am unable to access my voicemail. It requests me to submit my virgin 'phone number and then says it is not recognised. My number is (REMOVED) George Redman

GPR by • Level 1: Joiner
  • 788 Views
  • 3 replies
  • 0 kudos

Resolved! Missing earbuds

I got a phone on a contract, it was supposed to come with the earbuds as I paid extra for that.I never got the earbuds. I received the phone only.I called o2 and they said they'll send me a text regarding the earbuds, but I never got a text, never re...

Monika8 by • Level 1: Joiner
  • 507 Views
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

I can’t call on my phone to pay the bill. This is not acceptable. Because of this I now have to pay extra £6. Why would you stop someone from calling O2?

Resolved! CLI Not Working On Replacement SIM Card

I recently had my Oppo A54 5G phone stolen along with its O2 SIM card so had to get a replacement SIM card the next day at the O2 shop in Bournemouth. The adviser in the shop seemed bright and to know what he was doing and only took five minutes to g...

Capvermell by • Level 2: Apprentice
  • 1155 Views
  • 1 replies
  • 0 kudos

sim

virgin sim stopped working 

JG57 by • Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos
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