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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8044 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

Resolved! swap virgin mobile sim to esim

I was with virgin mobile and migrated to O2. I would like to swap my sim to esim. O2 swaping service asking for 13 digite sim number but the virgin mbile sim number have only 12 digit and it is not accepting. Anyone have the similar situation and any...

Noone1 by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Setting Up SPF + DKIM on O2

EMails I sent through my tethered O2 pjone to gmail accounts are being rejected with the error: SMTP error from remote server for TEXT command, host: gmail-smtp-in.l.google.com (108.177.126.26) reason: 550-5.7.26 This mail is unauthenticated, which p...

Resolved! Switching providers - do I need to do anything?

I just swapped to EE and want to keep my phone number so added the PAC number. EE are sending the new Sim shortly. Do I need to do anything to cancel my contract with O2 or does it automatically end when the phone number swaps over to EE?

Sam44 by Level 1: Joiner
  • 317 Views
  • 3 replies
  • 0 kudos

Resolved! Over heating samsung

My phone keeps over heating and switching off

Hazza73 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Making calls

I am on holiday in Greece and am unable to make outgoing calls. I have followed all settings advice

Sue35 by Level 1: Joiner
  • 266 Views
  • 3 replies
  • 0 kudos

Resolved! Deleting voicemail

Hi, I have a Doro 6880 phone. I have a voicemail on it that I can't get rid of. How do I delete it, please?

Lecky by Level 1: Joiner
  • 1261 Views
  • 5 replies
  • 0 kudos

Resolved! Voicemail

Hi my vm settings have mysteriously changed since o2 merger on my samsung galaxy s8 fone , when i press the vm symbol.it now asks me to key in my mobile number followed by star key or hash key , cant remember which one , but when i do that its says ,...

Burnsy by Level 1: Joiner
  • 630 Views
  • 7 replies
  • 0 kudos

Resolved! APPLE SE passcode

I cant access my Apple SE as I have either forgotten or dont know my passcode

JohnHorn by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Text and calls won’t work after new sim

Hi - I transferred over from virgin - got a new sim (they sent two but on was 5G only my phone is 4G) anyway eventually got the right sim in but texts will send but can’t be received - calls again can go out but none incoming - it’s a iPhone and mess...

G25F by Level 1: Joiner
  • 445 Views
  • 2 replies
  • 0 kudos

Error code 14

When I try to set up data plan on Apple Watch 8 I get error code 14. Please help

Phill_1 by Level 1: Joiner
  • 636 Views
  • 10 replies
  • 0 kudos