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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Bundle Not Activating

I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. Calling O2 would be the simplest option, but I'm abroad. The Whats...

LuCass by Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

e sim

How long does it take to swap to e sim? 

HARPER28 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! SIM not provisioned

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I...

Monat by Level 1: Joiner
  • 2014 Views
  • 11 replies
  • 0 kudos

broken handset

My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset

Ffi0161 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Could not call emergency number from abroad

Hi all, I was recently in Romania and I was not able to call the local emergency number, 112. I think the message my phone displayed was "Unable to dial number". I had to ask a local to call the number for me. What happened there and how can I make s...

alina77 by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Resolved! Text messages taking ages to arrive...

Since I was migrated to O2 from Virgin, text messages, especially from non O2 subscribers have been taking ages - hours - to arrive. This has severe implications for things like online banking (and access to my O2 account). Is there anything I can do...

petelobus by Level 1: Joiner
  • 359 Views
  • 3 replies
  • 0 kudos

Resolved! faulty device

I got a phone through o2 as "like new" its screen has been glitching, selecting things and scrolling by itself since I received it and now the charging port has stopped working, I've just missed the cut off of 30 days to send it back for a replacemen...

Yaz3 by Level 1: Joiner
  • 265 Views
  • 2 replies
  • 0 kudos

Keep Getting Txt msg Failure

 Keep getting text message failure when I send a text message. It all started as soon after I changed my original number to a new number. Also when I dial out my previous phone number is still showing up on caller ID. Is there any chance of resolving...

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pele by Level 1: Joiner
  • 370 Views
  • 5 replies
  • 0 kudos

Apple Watch not connecting

Bought an iPhone 14 pro max and series Watch 8. the Watch will not connect to cellular data been trying to sort it for 3 weeks. No help at all from calling 202 and no help from in store. Been promised a manager call back 3 times each time to wait 72 ...

Gazzah by Level 1: Joiner
  • 532 Views
  • 1 replies
  • 0 kudos