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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

New sim

I've just got my new device and sim I'm trying to activate it but my old sim is now blocked and have no way of contacting anyone

jordan4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New SIM and Contract

I have just received my new Nano SIM card and have installed it into my new phone. And I'm still only getting emergency calls only?

Evo by Level 1: Joiner
  • 5 replies
  • 0 kudos

Keep my number

Hi just upgraded my phone and contract but I want to keep my phone number, how do I do this

Jubbie by Level 1: Joiner
  • 1 replies
  • 0 kudos

SIM issue

Ok - new customer. SIM card arrived this morning but the dog got to the post before me and you can guess what's happened.Have spent the last 2 hours trying to find out how to report the SIM as effectively lost and how to get a replacement sent out.An...

forgotten pin

i cannot acces my mobile as i have forgotten the pin number

Dik by Level 1: Joiner
  • 9 replies
  • 0 kudos

Sony Xperia 10 won't turn on

Please help me. I purchased a Sony Xperia 10 from O2 Dec 2019. Today it is malfunctioning and won't turn on - flashes the Sony emblem then won't boot up. I live alone and have no other phone (no working landlines) and this is the only way I can stay ...

Conference calls

Hi, I have a Samsung s10. How do I get conference calling to work?

Disney +

How do I access Disney + again? (after service interruption)

Demorgas by Level 1: Joiner
  • 1 replies
  • 0 kudos

Merging Calls

Why can't I merge calls on my Galaxy S20 Ultra using Android 10 on a Pay Monthly Account?

Lazymare by Level 1: Joiner
  • 10 replies
  • 0 kudos

Iphone 11

I've recently got an iPhone 11, all working fine apart from app notifications. They are just not coming through. They are all switched on to deliver with sound and appear on my home screen but they are not coming through. I've tried turning my phone ...

CAT_1007 by Level 1: Joiner
  • 3 replies
  • 0 kudos