Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3319 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5198 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16362 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8279 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7658 Views
  • 6 replies
  • 0 kudos

Resolved! Dropped my phone in water

Ive put in a bowl of rice and left it to dry out for days, what do I do now, it still wont turn on.

Tracey2 by Level 1: Joiner
  • 380 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy 3 watch

can i get the galaxy 3 watch on contact? I have the galaxy s20 ultra + on contract.

TonyC1 by Level 1: Joiner
  • 535 Views
  • 3 replies
  • 0 kudos

Disney +

Hi can I only watch this on my phone or can I use it on a tablet or tv

Transferring data

How do I transfer data from my huweii p20 Pro to my new Samsung s10? Both phones are enabled with smartswitch but if I try using USB or wireless it says it can't connect. Please help

Nicky4 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! alerts from%2002

I have received a text message from o2 saying they have been unable to take payment for my mobile phone but when I loggon to my account it states that I am paid up until middle of october, is this a fraud text does any one know?

Corby37 by Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung S10 5G phone - 5G connectivity

HiMy first question on the board. Good to find this particularly given the current situationIn January I changed my tariff to increased data with 5G to take advantage of my new Samsung S10 5G phone. I was also given a new SIM. I live in Tynemouth whi...

PhilR by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

New phone hasn't updated my new data plan.

I recently upgraded my phone and increased my monthly data from 2gb to 15gb. On Myo2 it says 15gb but on my phone it still says 2gb. Any idea how I can change it? EDIT: I figured out.

Bill_P by Level 1: Joiner
  • 499 Views
  • 3 replies
  • 0 kudos

Resolved! Unrequested premium messages

On the 25th September I received a number of premium messages from Freebee that I had not signed up for and have subsequently been charged. On the 26th September I had a message from Freebee to say 'they are aware of a technical issue that means you'...

Foxy68 by Level 1: Joiner
  • 523 Views
  • 3 replies
  • 0 kudos

Resolved! PAID MY BILL 2 HOURS AGO AND STILL NOT BEEN RECONNECTED

HI I HAD MY SERVICES RESTRICTED THIS MORNING - I PAID MY BILL ALMOST 2 HOURS AGO AND MY SERVICES ARE STILL NOT ON. YOUR 'CONTACT US' SECTION IS A JOKE - NO PHONE NUMBERS ANYWHERE, NO LIVE CHAT AND IT JUST TAKES YOU BACK TO THE FIRST SCREEN AGAIN.

DOUGHNUTS by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos