Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3017 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5075 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15948 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8117 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7487 Views
  • 6 replies
  • 0 kudos

Replacement iPhone

When I change my phone over for a replacement will everything on my phone be deleted by o2? Just wondering if I need to delete myself or it will be deleted regardless

Kjks92 by Level 1: Joiner
  • 391 Views
  • 3 replies
  • 0 kudos

MCK code issue

Hello everyone. I am trying to unlock my phone but the unlocking code doesn't work and it asks for a MCK code. I have emailed and called the customer services but they are sending me the same unlocking code even though I am asking for the MCK. I have...

corcio by Level 1: Joiner
  • 330 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer SIM to new phone

How do I get my sons new iPhone 6s working with his SIM card out of his motorola. Sim only monthly with O2. Can I just put it onto the phone? Its linked to my account - sim and email account

PHONE35 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Nokia 8.3

My camera on my Nokia 8.3, is anyone else experiencing the same

Billing

Hi need to speak to someone re outstanding bills registered to me please and I cannot call as I do not have a landline

Edenskif by Level 1: Joiner
  • 568 Views
  • 5 replies
  • 0 kudos

Picking up my phone that is in another name

I’ve had the same number for about 10 years now since I was about 13 and my phone bill has always been paid by a parent. Recently I upgraded my phone, changed my email address and bank details but didn’t realise until afterwards that it’s pretty much...

Chloester by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! EXTRA CHARGES

My account says i have extra charges from itunes, but i have no idea what ive ordered. ive checked itunes account and subscriptions on my phone and i still do not know? Any ideas ?

MACE1 by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Replacement iPhone

Just wanted to know what details i need to put on my phone before I give it to Dpd for my replacement iPhone

Kjks92 by Level 1: Joiner
  • 428 Views
  • 3 replies
  • 0 kudos

Replacement iPhone

Just wanted to know what details I need to put on my package for Dpd for my replacement iPhone

Kjks92 by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Can't make calls, send text, can't use data.

When i try to call i'm told 'Not registered on network'. When i try to use data i'm told 'insert simcard to access network services'. This is the 1st time it's happened, i use a samsung galaxy S8 and i got the simcard 3 or 4 months ago.Many thanks fo...

1971 by Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos