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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! New SIM...keep number

I've ordered a new phone and SIM (after mine took a spin in the washer). Thought it best to order a new SIM. Will the new SIM be my current number or will I have to request it to be changed? I'm already an O2 customer. Thanks!

KerryDC by Level 1: Joiner
  • 1 replies
  • 0 kudos

Roaming Blocked

I received a text from O2 this morning stating that they were turning off my roaming as I seemed to be getting through a lot of calls and texts (I’m locked down in France). They go on to suggest that if they have made a mistake - they have - then I s...

WiFi Extra

I have just moved from Giffgaff to O2. When I was on GiffGaff and went to McDonalds or some other place with O2 WiFi my phone would automatically connect to WiFi Extra. This was enabled via the GiffGaff app.Now that I am on O2 I can no longer connect...

Network Support

NW3 1AA31/12/202024132743No signal either inside or out, I recently moved to the area and there has never been any signal either in the house or on the road outside.

Gartoo by Level 2: Apprentice
  • 5 replies
  • 0 kudos

Resolved! EU Roaming

Hi. I am just enquiring about the Roaming Fair Usage Policy. I know as a customer we have 63 days within an EU country to use our phone as normal. However, after that 63 days additonaly charges will apply. Is there any way to find out how many days l...

Resolved! iPhone 11 to iPhone 12

I currently have iPhone 11 Pro Max but I want to get the iPhone 12 pro max. I’m just wondering about SIM cards. Will be current sim work on the 12 or will I need to get a new sim card completely. Also to note that 5g isn’t covered where I live

Gbb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Network Support

Hi i reported an issue with my service when i leave the house im not getting mobile data despite still having a data allowance my phone shows im recieving data but for some reason it wont let me use it i reported the network issue while at my grans h...

Resolved! Sending code%20to%20wrong%20phone%20number

Help. For text as my minimum contract term for airtime plan was running out. Renewed it said didn't need a new SIM as keeping same phone . Then asked me to confirm which extra I wanted and to confirm would send a code to phone number but it isn't my ...

delivery says delivered

Hi I ordered a new phone with contract that is due to be delivered on the 29th. I've looked at order tracking and it already says it has been delivered. Is this a bug as it is yet to be the 29th or did my phone actually get delivered somewhere?

karlswift by Level 1: Joiner
  • 2 replies
  • 0 kudos