Get tech support for your O2 issues

Can't send text,

Hi there. I am unable to send a text message but can receive them, I can recieve and can also make/receive phone calls. When I try to send a text, I get 'error 50'. Can anyone help me? I have a Huawei P30. Recently I lost my phone. I have also been s...

Outbound emails not being delivered - perhaps being marked as 'SPAM'

Hi - need some help and advice on a problem that's proving hard to solve. Have been sending emails from an iPhone and a PC [using Outlook 2016] via mobile broadband. Use a data SIM. A number of those emails [some to clients] are not being delivered. ...

Wrong colour phone

I did a upgrade today and I put to basket different colour of phone that I want. What shall I do to change it

e-SIM pack lost

Hi, Purchased a new phone and wish to move my o2 eSIM to new device, but have lost the pack so no qcode. Can anyone suggest how I can proceed? Thank you

Mobile data issue on Galaxy S10

I've just switched from EE to o2 via a new phone contract and got the Galaxy S10. 4g data seems really slow compared to EE and even worse some games that require data won't even load. These games are fine via wifi.I've followed guides, reseting the a...

Order under review

Can somebody help me with checking the current status of my order. £30.00 has been taken from my account but not heard a thing regarding my order

Resolved! Visual Voicemail on PAYG ?

I've read a few older threads but wanted to know if visual voicemail is supported now on PAYG ? I'm using an iPhone XS with 2 sims, where the eSim is PAYG. Voicemail works for both numbers, but the 'Visual' stuff only works for the Pay Monthly sim. F...

Transferring from one phone to another

Hello, I'm really hoping that someone can help me! I have been with o2 for several years and had been paying monthly (not in contract). Last week I bought a new contract phone from Mobile Phones Direct, requesting i keep my same number. I have two is...

Texted Swap 20220 from new sim

Hi there i texted 20220 sim swap from the new 02 sim and not my old i want to keep, will i lose the old number. Thanks

Resolved! Cannot turn on wifi calling with iPhone dual SIM (eSim)

My O2 says that 4G & Wifi calling is enabled. But when I try to enable it in my iphone settings the phone pops up a dialog saying I have to enable it on O2 first, even though it is already enabled on O2 and has been for weeks. I'm using an iPhone 11 ...

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