adding virgin number to existing o2 account

[Matt67]

my youngest son had an unlimited sim from virgin as part of a package that was transfered to o2 when they merged and I want to add his number and account details to my existing myo2 account like I have with my oldest son. However, I've been told I can't do this. Seems like a pretty basic thing to want to do to me, but I've tried many times unsuccessfully to link the accounts. Everytime I try to do it online it immediately takes my back to my usual account pages whichever way I go about it.  Can anyone offer any advice? Thanks, Matt

[MI5]

@Matt67 

Account merging has been suspended whilst all Virgin accounts are migrated, so not currently possible to do.

[pgn]

This functionality has been temporarily removed by O2, @Matt67 - until the move of VM subscribers to O2 has been completed, and the synchronous move of O2 subscribers to the new back-end 360 billing system completes: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

It could be some time before merging additional products into a single MyO2 instance may be possible - you are going to have to manage his account using the account he has been assigned, for now. Good luck!

[Matt67]

Ok thanks both. The trouble is that I can’t log in to his account. It just keeps taking me back to mine

[pgn]

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@Matt67 wrote:

Ok thanks both. The trouble is that I can’t log in to his account. It just keeps taking me back to mine

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Sounds like a text or an e-mail has got lost somewhere @Matt67 - reach out to O2 via Social Media or via 202 (08:10 is usually a good time to get through) to see about getting your son's account unlocked - link below has the Social Media contacts.

Also try to access his account either using an incognito or private browsing tab in your browser, or make sure to log-out of Community and O2 and restart your browser before trying to access his account. Good luck!