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Wrong monthly charges

IMASHK
Level 1: Joiner
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Hi

I signed up for £5 per month incl. of VAT so why is my bill showing £5.50. Please can you rectify?

below is the order details:

Item(s) ordered: 1 O2 Sim Only 10GB £5 £0.00
        2 Standard Delivery £0.00
        Order number: ms-324081198
VAT Included: £0.00
Total: £0.00

 

Thanks

Ashish

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madasaf1sh
Level 78: King of Kings
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@IMASHK 

 

 

That is because you pay a pro rated first bill which includes a couple of days before your billing date, and then the £5 per month after that. 

 

You will need to call customer services on 0344 809 0202 or 202 from your o2 phone if it doesnt.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12031 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@IMASHK 

 

 

That is because you pay a pro rated first bill which includes a couple of days before your billing date, and then the £5 per month after that. 

 

You will need to call customer services on 0344 809 0202 or 202 from your o2 phone if it doesnt.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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jonsie
Level 94: Supreme
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Your first bill is always a little higher as you are charged for the first few days until your billing date and then a month in hand

Your next bills will always be £5.00 per month at the agreed tariff

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