Wrong monthly charges

[IMASHK]

Hi

I signed up for £5 per month incl. of VAT so why is my bill showing £5.50. Please can you rectify?

below is the order details:

Item(s) ordered: 1 O2 Sim Only 10GB £5 £0.00
        2 Standard Delivery £0.00
        Order number: ms-324081198
VAT Included: £0.00
Total: £0.00

Thanks

Ashish

[madasaf1sh · Accepted solution]

@IMASHK 

That is because you pay a pro rated first bill which includes a couple of days before your billing date, and then the £5 per month after that. 

You will need to call customer services on 0344 809 0202 or 202 from your o2 phone if it doesnt.

[jonsie]

Your first bill is always a little higher as you are charged for the first few days until your billing date and then a month in hand

Your next bills will always be £5.00 per month at the agreed tariff