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Wrong colour phone

Tomrad
Level 1: Joiner
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I did a upgrade today and I put to basket different colour of phone that I want. What shall I do to change it
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MI5
Level 94: Supreme
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@Tomrad 

Try calling customer service to see if you can change it.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

If not, you'll need to return it under the change of mind policy 

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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