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Wifi connection on London Underground

Markk
Level 1: Joiner
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Hi. I have recently been transferred from Virgin Media to O2. I now have an O2 sim in my One+ 8T Android phone but cannot connect to o2 on the London Underground.

Any suggestions, please? Four of your stores have so far been unable to solve this.

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Markk
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Thank you @madasaf1sh for your reply and the link to how to cancel a contract with O2.

 

'You dont need to enter any text as it uses you sim card to authenticate..' - except that this is what is NOT happening on my phone.

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madasaf1sh
Level 78: King of Kings
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What is it asking for?? As that is something you haven't said @Markk 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
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