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Wifi access

TS08
Level 1: Joiner
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on ‎07-09-2023 09:49

on ‎07-09-2023 09:49

Hi, I cannot get wifi even when I have wifi switched on and data roaming enabled. I am a rennet transfer from Virgin mobile,  can you advise?

Thanks

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MI5
Level 94: Supreme
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on ‎07-09-2023 10:18

on ‎07-09-2023 10:18

@TS08 

If you mean mobile data rather than wifi, then you need to reset your apn in phone settings.

Either reset your network settings or enter the apn manually.

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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