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WiFi issues outside

JM-W
Level 1: Joiner
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Hi, 

 

I'm experiencing WiFi issues when I'm outside. As soon as I step over the threshold of my home all my messages, notifications of missed calls start flooding in. Can you advise? This has been happening for some time now but still nit resolved. 

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MI5
Level 94: Supreme
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@JM-W 

Your wifi only works when in range of your home router.

Away from home you need your mobile data turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147789 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@JM-W 

Your wifi only works when in range of your home router.

Away from home you need your mobile data turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 32: Blockbuster         
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These might help you @JM-W :-

 

Guide: How can I sort out my network issues? 

 

Guide: Is the network down for me or everyone? 

 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

 

It does not sound like a WiFI or mobile data issue to me if it is affecting calls and text messages too. 👍 

 

 

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