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Wi-Fi calling in unlocked device

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bitter
Level 1: Joiner
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on ‎04-12-2022 09:53

on ‎04-12-2022 09:53

Hello,

 

I have an unlocked iPhone 13 (purchased from the US) and started using it with O2 sim last month. I don't have any Wi-Fi calling option on my phone's settings. I tried to make a query to unlock my phone just in case, but received an answer saying my phone is already unlocked. What might be the reason I don't have Wi-Fi calling option on my phone?

 

Thank you!

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Enlli
Level 70: Enigma
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on ‎04-12-2022 10:10

on ‎04-12-2022 10:10

Assuming you are nir PAYG 

You will need to contact O2 to make sure it is enabled their end

202 from your handset or

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 70: Enigma
  • 9825 Posts
  • 90 Topics
  • 1909 Solutions
Registered:

on ‎04-12-2022 10:10

on ‎04-12-2022 10:10

Assuming you are nir PAYG 

You will need to contact O2 to make sure it is enabled their end

202 from your handset or

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎04-12-2022 11:55

on ‎04-12-2022 11:55

@bitter 

You need to have iData enabled on your account and you need to go to your MyO2 to switch on wifi calling.

wifi on.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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