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Wi-Fi Calling

Amie1709
Level 1: Joiner
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I upgraded my phone a few months ago. my old phone would not allow me to make Wi-Fi calls no matter how many times I contacted o2 to look into this no one could fix the problem. I am now having the same problem with my new phone. Any suggestions how I can fix this problem?

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Cleoriff
Level 94: Supreme
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Hi @Amie1709 

O2 need to activate it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support 

Once that's done, you need to enable it in your MyO2  http://www.o2.co.uk/myo2

wifi calling myo2.PNG

Veritas Numquam Perit

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MI5
Level 94: Supreme
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@Amie1709 

Check here to see if your phone is compatible with O2 wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Amie1709
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Yes, I have called and spoken to numerous CS agents and no one seems to know why this isn’t working. 

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