on 03-03-2022 12:31
I upgraded my phone a few months ago. my old phone would not allow me to make Wi-Fi calls no matter how many times I contacted o2 to look into this no one could fix the problem. I am now having the same problem with my new phone. Any suggestions how I can fix this problem?
on 03-03-2022 12:44
Hi @Amie1709
O2 need to activate it on your account first, if not done so already.
Call them on any of these numbers Guide: Coronavirus Community Help and Support
Once that's done, you need to enable it in your MyO2 http://www.o2.co.uk/myo2
Veritas Numquam Perit
on 03-03-2022 12:53
Check here to see if your phone is compatible with O2 wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling
on 03-03-2022 13:56
on 03-03-2022 13:56
Yes, I have called and spoken to numerous CS agents and no one seems to know why this isn’t working.