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Why is the my o2 app not available to me yet

Lynn7
Level 1: Joiner
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on ‎18-10-2023 16:47

on ‎18-10-2023 16:47

Why is the o2 app not available to me yet 

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jonsie
Level 94: Supreme
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on ‎18-10-2023 16:50

on ‎18-10-2023 16:50

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎18-10-2023 16:51

on ‎18-10-2023 16:51

@Lynn7 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎18-10-2023 16:52

on ‎18-10-2023 16:52

In what sense @Lynn7 ?

You can't download it? You might be using a phone that is on an older version of the OS that is no longer supported.

You can't open it? Try deleting and downloading again.

You can't log in? Are you a pay monthly or pay as you go customer? Can you log in via a browser ok?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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