Solved: Why has my SIM arrived with a new number

SGilbert · ‎21-03-2023

I have changed to O2 from another provider on monthly payment.
The SIM cards have now arrived but have their own number which is not the same as the number i need to use even though i provided the PAC and details at the contract stage.
i cannot afford to change the number from my existing one so am dubious of inserting the new SIM cards until i understand how to activate and immediately change the numbers to my existing numbers.
Any help greatly appreciated

MI5 · ‎21-03-2023

@SGilbert

You need to get O2 to start the port in process now.

Guide: Migration & porting into O2

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-03-2023

@SGilbert

You need to get O2 to start the port in process now.

Guide: Migration & porting into O2

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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