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Why does my phone notify me of a Voicemail when I dont have any Voicemails?

SLB92
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My phone is continuously providing notifications of a Voicemail when I do not have any new VMs. When I click into the VM section there is a blue dot next to Network Provider Voicemail. I have called the number and no further action on the call seems the right option. I have also deleted any existing messages. 

 

I have previously reset my settings as well but no change.  

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MI5
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@SLB92 

Try calling yourself from another phone and leave a voicemail, then listen to it and delete.

This usually clears any stuck notifications.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@SLB92 

 

I must admit that I have never found O2 voicemail satisfactory in recent years. I do not use voicemail but I still get "phantom" messages saying that I have got voicemails. When I check, I find that there aren't any.

 

I have used the workaround suggested by @MI5 to clear this ; but the problem inevitably recurs within two or three weeks. I have no option but to simply ignore the message as an irritant. 👍

 

Of course, it is not that simple if you really want to use voicemail. angry_devil

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MI5
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I've never used VM and never get any phantom notifications either.

I'd double check your settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@MI5 wrote:

I've never used VM and never get any phantom notifications either.

I'd double check your settings.


I've gone all through that @MI5 on numerous occasions and cannot find a solution.

I am just resigned to the fact that I have one "phantom" notification per day to clear, which I can tolerate. 👍 

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