This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Why does my internet not work when I am out and about?

GerryDaly
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎18-09-2023 07:08

on ‎18-09-2023 07:08

Why does my internet not work when I am out and about. I have plenty of data but no connection 

Message 1 of 4
616 Views
0 Kudos
3 REPLIES 3

TallTrees
Level 52: Innovator
  • 12723 Posts
  • 120 Topics
  • 398 Solutions
Registered:

‎18-09-2023 07:25 - edited ‎18-09-2023 07:27

‎18-09-2023 07:25 - edited ‎18-09-2023 07:27

Hi there @GerryDaly 

Welcome to the o2 Community forum 

Just a thought have you enabled mobile data on your phone?

Check everything.

Make sure flight mode is off

 



HAPPINESS IS BEE SHAPED

Message 2 of 4
611 Views
0 Kudos

MI5
Level 94: Supreme
  • 151877 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎18-09-2023 07:54

on ‎18-09-2023 07:54

@GerryDaly 

Check this guide Guide: How can I sort out my network issues? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
601 Views

Enlli
Level 69: Guiding Light
  • 8956 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎18-09-2023 07:57

on ‎18-09-2023 07:57

Check your APN Settings match these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
600 Views
0 Kudos
Top Kudoed Authors
View All
Top