Why does my internet not work when I am out and about?

[GerryDaly]

Why does my internet not work when I am out and about. I have plenty of data but no connection 

[TallTrees]

Hi there @GerryDaly 

Welcome to the o2 Community forum 

Just a thought have you enabled mobile data on your phone?

Check everything.

Make sure flight mode is off

[MI5]

@GerryDaly 

Check this guide Guide: How can I sort out my network issues? 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Enlli]

Check your APN Settings match these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...