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Why can't I access my Apple music add on

Gilo1
Level 1: Joiner
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I have apple music as an add-on for 6mths on my latest contract but clicking the link on the text sent from O² doesn't work and it keeps suggesting I take a 'free month'

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madasaf1sh
Level 77: Grand Master
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@Gilo1 

 

Do you already have an Apple Music Account? and it is upto 6months and the length is determined by Apple and not o2

 

 

madasaf1sh_1-1691785435633.png

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@Gilo1 

I got 6 months as advertised, 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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Were you able to get this activated @Gilo1?

O2 has let us know that if you ensure you're signed into the Priority app with the number you got the text from, you should see the offer there. 

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