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Who can I contact with a damaged screen

Much
Level 1: Joiner
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My device screen has decided to fail on me & it seems impossible to contact anyone on a live chat. As I can’t use the device I can’t call anyone

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gmarkj
Level 59: Quartermaster
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It would depend on how the damage occurred @Much and if you have insurance for it.

If you have o2 insurance you need to contact o2 - and if your phone is not working you can call 0344 809 0202, or message them on social media:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

If you do not, then you can ask o2 or the manufacturer for a repair but it will cost you - or try your local phone repair shop.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8922 Posts
  • 90 Topics
  • 702 Solutions
Registered:

It would depend on how the damage occurred @Much and if you have insurance for it.

If you have o2 insurance you need to contact o2 - and if your phone is not working you can call 0344 809 0202, or message them on social media:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

If you do not, then you can ask o2 or the manufacturer for a repair but it will cost you - or try your local phone repair shop.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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